Full Time Chick-Fil-A Host-010122

St. Clairsville, OH

Job Description

Who We Are:

  • Voted as America’s favorite & one of the fastest-growing quick-service restaurants in the country
  • Industry leader in Customer Service & Hospitality
  • Individually owned & operated restaurant

Pay Type: $11 per hour

Position Type: Full-Time , Daytime or Evening

Our Benefits:

  • Access to healthcare benefits
  • Employee Retirement Plan
  • Team member scholarships at $2,500 per year
  • Sundays off
  • Leadership Development
  • Employee Meals
  • Positive Work Environment

Role and Responsibilities:

The host/hostess is responsible for providing an exceptional guest experience from the point of first engagement until the guest leaves our restaurant. This position requires that the host/hostess be aware of guest needs, observe when guest expectations may have not been met, and do what is necessary to provide a “REMARKABLE” experience for our guests.

  • Ensure guests are promptly greeted upon entering the restaurant.
  • Ensure use of CORE4 and 2nd Mile Service in all guest interactions.
  • Anticipate guests needs such as assisting with children, reserving a table for guests, and assisting guests with all condiments and other items needed for their meal.
  • During high volume times the host/hostess should provide guidance and instruction to guests to ensure they understand our queuing and ordering process including introducing the table delivery service.
  • The host/hostess should provide regular feedback to team leaders and managers as needed on dining room conditions and customer concerns.
  • The host/hostess should confirm order accuracy and deliver meals to guests when possible and have ketchup, straws and napkins readily available when the food is delivered.
  • The host/hostess should perform a table touch with each guest approximately 10 minutes after their food is delivered to ensure they have everything needed and provide an offer to refresh beverages.
  • The host/hostess should check with each table as they finish their meal and offer to refresh beverages and remove any waste from the table.
  • The host/hostess should always represent the values of Chick-fil-A and the operator, and thank guests for choosing to dine with us before they depart.
  • When possible the host/hostess should assist dining room team members with cleaning the tables and floors around the tables when guests leave the restaurant.

Qualifications and Education Requirements:

The host/hostess should have a pleasant personality and a happy disposition. The host/hostess will be trained in Chick fil a’s CORE4 and 2nd Mile service practices. The host/hostess should always be dressed in the appropriate team attire.

Preferred Skills:

  • Ability to manage multiple guest requests.
  • Knowledge of Chick-fil-A food and service standards for presentation and taste

Thank you for your interest in employment at Chick-fil-A St. Clairsville!